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Returns and Exchanges

We know that you are going to absolutely love Gina's accessories - that doesn't mean we take you for granted.

All our products are shipped from Victoria (3046)

If you have received a faulty or damaged item, you can get in touch with us within 14 days of receiving at heygina@damngina.com.au and we will offer a refund or exchange, provided the item is unused and in its original condition.

If you change your mind, we can offer you an exchange in a different colour/size or offer a store credit with a validity of 6 months that you can use on any of our products. Get in touch with us within 7 days of receiving the item. The above applies for pillowcases, turbans and caps. Please note we do not offer refunds for change of mind. There is a shipping fee of $7 for exchange shipping.

Wrong addresses/Return to Sender

If you have keyed in the wrong address, we can change it before we fulfill it. But, if the order has been fulfilled and if the parcel comes back to us (sometimes it may not and that is not our responsibility) due to the wrong address or any other reasons out of Damn Gina's control, customer incurs a re-delivery charge of $10. Please make sure the address you provide us is right and double check before completing the purchase. Keep an eye on your inbox for email notifications on where your order is. 

Unfortunately, we cannot offer refunds or exchanges on accessories like used eye-masks and scrunchies due to hygiene reasons.

We do not sell the used products - instead donate it to second hand shops of our choice.

You will be refunded the transaction amount minus a 6% fee when paying with Afterpay.

Shipping cost is not refunded. 

Customer will bear the cost of return shipping and is responsible for lost or missing returns if sent without the tracking.  

We do not offer refunds for returns or exchanges for 

Giftcards

Scrunchies

Eye-masks

No return, exchange or refund is offered on sale items. All sale priced sales are final.

 

★ REVIEWS

Let customers speak for us

569 reviews
86%
(487)
8%
(47)
3%
(17)
2%
(13)
1%
(5)
Flat curls, uncomfortable and falls off

I have a 54cm head and lots of long thick hair so I thought the medium would be perfectly snug however it was super loose on my head, it moved around even when I wasn't sleeping. Lying down with it on it was quite uncomfortable around the ears. It also didn't stay on my head at all, and I'm not a very restless sleeper.
I contacted damn gina and was given plenty of tips to keep it on, one of which worked however involved it being super tight on my head which gave me headaches and made my curls flat and point in odd directions, so this is probably a better product for girls with straight hair.
I sent this product back to Damn Gina for a refund however am unfortunately out of pocket for shipping and returns, despite it not being a change of mind refund. I really really wanted to find a way to use this product.

On a more positive note, it does look cute and the damn gina team are very quick to reply to emails.

Hi B,
Thank you for reviewing us. I am sorry to hear that our turban was not a right fit for you.
I understand every woman's head and hair is unique and our turban may not be a right fit for everyone - however, we have created a product that helps and works for the majority of our customers.
In instances where it is not a good fit, we always refund and we have agreed to refund you too once we receive the turban. Our refund policy clearly states that we do not refund shipping when the product is not faulty. If we have to refund the shipping, we will have to add it to our product price - which is not fair on 97% of our customers who love the product.
As per your review, one of the methods we shared helped you tighten the turban but it ended up being too tight - but all the methods we suggest are adjustable and not permanent and you can adjust the level of tightness as per your liking.
And thank you for appreciating our timely response to your queries. Means a lot.

Really really nice!

Great quality material and really really nice customer service. Work really well at protecting my hair when I sleep. Thanks

The only scrunchie in proportion with my head :P

I have a big head. No, really, like... huge. Gigantic. When I was six, everyone in my class had to measure our skull circumferences, and mine was the largest of all the girls. Hats look small on me, if they fit at all. Scrunchies are lost to my gigantic cranium. Where are my sunglasses? Lost forever in the vast desert of my forehead. But when I put this scrunchie on, you.... can actually see it! And it's so much gentler on my hair than all those tiny ones you can buy - even the ones that say they're designed to damage your hair less. Plus, they're just so damn cheerful.

Of course, you tiny, I mean, normal-headed people will like them too - but for us ladies designed to headbutt our way into history, this scrunchie is really, really welcome!

You may need to pin it on if you have fine hair

I have below-waist length, straight, fine hair, which is the natural enemy of all caps like this - everything slides off it like water!

To make this cap work for my specific hair situation, I pin my hair into something that barely would qualify as a loose bun, but let's be generous to me and call it that. Next I put on the cap, then add two very thin, gentle-but-grippy clips to either side of my head - basically just far enough towards the back of my head that it they won't press into my scalp when I sleep (I'm a side sleeper). My hair is so fine that even mild clipping can damage it, so I'm trying to find some fabric-coloured clips to reduce the bend the current ones put into my hair overnight.

For less fuss, of course, you can buy a silk pillowcase. For me, I like the option of using one or the other - I have one pair of silk pillowcases, but when they're in the wash, I wear this cap. Plus, the cap is good if you are travelling and will be sleeping on normal pillowcases, but still want to minimise breakage to your hair - which, at my length, is a real concern! I do feel that using these caps, silk pillowcases, a good weekly 10 minute hair treatment routine and a lightweight leave-in conditioner is the only reason my fairy floss fine hair has managed to get below my waist and still look healthy.

Anyway, yes, it might be a bit trickier to wear if you have hair like mine, but overall, a great sleeping cap. Lovely construction and beautiful materials!

My hair has never looked better!

I wish I had one of these years ago. My hair looks and feels so much better and I don’t have to use nearly as much product to reduce my frizz. Absolutely amazing! 10/10 will recommend