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Returns and Exchanges

We know that you are going to absolutely love Gina's accessories - that doesn't mean we take you for granted.

All our products are shipped from Victoria (3046)

If you have received a faulty or damaged item, you can get in touch with us within 14 days of receiving at heygina@damngina.com.au and we will offer a refund or exchange, provided the item is unused and in its original condition.

If you change your mind, we can offer you an exchange in a different colour/size or offer a store credit with a validity of 6 months that you can use on any of our products. Get in touch with us within 7 days of receiving the item. The above applies for pillowcases, turbans and caps. Please note we do not offer refunds for change of mind. There is a shipping fee of $7 for exchange shipping.

Wrong addresses/Return to Sender

If you have keyed in the wrong address, we can change it before we fulfill it. But, if the order has been fulfilled and if the parcel comes back to us (sometimes it may not and that is not our responsibility) due to the wrong address or any other reasons out of Damn Gina's control, customer incurs a re-delivery charge of $10. Please make sure the address you provide us is right and double check before completing the purchase. Keep an eye on your inbox for email notifications on where your order is. 

Unfortunately, we cannot offer refunds or exchanges on accessories like used eye-masks and scrunchies due to hygiene reasons.

We do not sell the used products - instead donate it to second hand shops of our choice.

You will be refunded the transaction amount minus a 6% fee when paying with Afterpay.

Shipping cost is not refunded. 

Customer will bear the cost of return shipping and is responsible for lost or missing returns if sent without the tracking.  

We do not offer refunds for returns or exchanges for 

Giftcards

Scrunchies

Eye-masks

No return, exchange or refund is offered on sale items. All sale priced sales are final.

 

★ REVIEWS

Let customers speak for us

485 reviews
85%
(414)
9%
(42)
3%
(15)
2%
(10)
1%
(4)
Very tight

When I tried it on, at first I liked the tight, cosy fit to the face. I live in Brisbane, and like that it blocked out all the early morning light. When I woke from wearing it over night, I woke with what felt like a piece of grit in my eye. Which made my eye irritanted, and my vision in that eye blurry for the whole day. I can only think it was because of the tightness of the eye mask, where it was pressing into my eye sockets all night. Where I would normally be able to blink it out any eye gunk formed while sleeping, I wasn't able to do this and became stuck in my eye. Both nights that I wore the mask, the next day my eyes were irritated. I have not worn the mask since, nor plan to at the risk of my vision being blurry again the next day.

Hi Julie,
We understand you are unhappy with the product. We will take your feedback and improve the product. As per our email conversation and your request, this order was refunded a month ago.

Value for money $$$ Silk lined bucket hat.

Bought for my daughter, absolutely loving it. Best Buy in years. Now one for myself and other daughters. 💖💖💖

My fav scrunchie ever!!!

So happy with my Giant Damngina Scrunchies.
My2nd order was refunded hassle free when my color choice was sold out.
I will def order more subject to color availabilty.

Best hair of my life

I’ve been using my pillowcase for almost a month now and honestly, my hair has never looked better. I’ve been following the curly girl method for a while and my frizz just wouldn’t budge but after using these pillowcases I finally have the cute, frizz free waves I’ve always dreamed of. The quality is exceptional and the colour? Ooft!

Silk lined bucket hat

I love this hat; I love the feel of it, the quality and that it doesn't make my hair look ridiculous after taking it off. It fits my unusually large head really well and is great sun protection. The only drawback is that my teenagers love it too and pinch it from me frequently. So hey, it is clearly very fashionable and stylish as well.. I will clearly have to buy some more..