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FAQ

What are yours accessories made of?

All the Damn Gina accessories are made using natural 100% mulberry silk fabric and the weave is satin - making it the softest, most luxurious fabric. Our silk turbans are made of organic cotton jersey top layer to give it a chic shape and to minimise the slip when turning and tossing in bed.

What does momme mean? How do I know your quality is better than others? 

Momme is the Japanese weight measurement unit and is used to measure the density of silk fabrics. Higher the momme number, better and thicker the quality of silk. For example, a silk fabric that is 30.48 meters long (100 feet) and 1.1 meter wide weighed 12.2 kg (27 lbs) then it is considered as 27 momme. Higher the momme, more luxurious and expensive the silk is. 

Are your products silk or satin?

Trick question! Satin is not a type of fabric. Satin is a type of weave. Silk is a type of fabric that can have a satin weave. The common misconception when someone hears satin is - it must be cheap and this is because polyester fabric with satin weave is shortened as satin. In reality, both silk and poly can have a satin weave. Damn Gina products are 100% natural silk products with a satin finish. 

Can I get more details on shipping?

We currently offer free AUS wide shipping on all ordedrs above A$ 50. Rest of world gets free shipping on all orders above A$ 100. We charge a small amount of A $5 for all order below $50. We ship from Melbourne, Australia and all domestic orders get shipped through AusPost and Sendle and International orders get shipped through Sendle. Domestic orders take 3-4 working days and International orders take about 10-15working days. 

IMPORTANT NOTE ON PO BOX AND PARCEL LOCKERS

We promise to deliver domestic orders in 3-4 business days and that is because we send most of them through Sendle. However, if you give us PO Box and Parcel lockers we will be using AusPost and we are unable to offer free shipping for orders below $100. Also, the parcel takes longer with AusPost. 

We do not take responsibility for lost, delayed or damaged parcels. 

International parcels - the duties are paid by the customer and is not the responsibility of Damn Gina. 

What are your return and refund policies?

We know that you are going to absolutely love our accessories - that doesn't mean we take you for granted. We want to make it risk-free for you by giving 45 day risk free trial on all our pillowcases and turbans. Unfortunately, we cannot offer refunds or exchanges on accessories like used eye-masks and scrunchies. 

We do not sell the used products - instead donate it to second hand shops of our choice

Customer will bear the cost of return shipping. 

We do not offer refunds for returns or exchanges for 

Giftcards

Scrunchies

Eye-masks

No return, exchange or refund is offered on sale items. All sale priced sales are final.

 

How to care for Damn Gina products?

Silk is a luxurious delicate fabric (this is what makes it so good for skin and hair). In order to make them last longer, we recommend you using cold water to wash silk inside out by hand. Use a mild detergent (even your shampoo will do) swish in cold water and flat dry it. Note that it is a natural fabric and does not hold on to smells. Silk is also naturally anti-fungal and anti bacterial making it easy to clean. You can dry clean your silk products too.