SALE Terms and Conditions
Please allow us 5-7 extra days to send all the sale orders as this is our busiest period and have a small team.
We ship using Sendle and AusPost.
The return window will be extended until 4th of Jan 2024 as we understand it's the gifting season.
As you know it's peak season so shipments are delayed by AusPost and Sendle- but if you don't get your parcel in 10 days after getting the tracking get in touch with the courier service and us.
Products above 30% discount cannot be returned or exchanged unless damaged.
Return to sender due to incorrect address or incomplete address will incur a fee of $20 to be redelivered. If you choose to get a refund, you will still incur a return to sender fee of $15.
Please get in touch with us for any other questions at firstname.lastname@example.org
what are your accessories made of?
All the Damn Gina accessories are made using natural 100% mulberry silk fabric, and the weave is satin - making it the softest, most luxurious fabric. Our silk turbans are made of organic cotton jersey top layer to give it a chic shape and to minimise the slip when turning and tossing in bed. The dyes are non-toxic, and our ivory range is a non-dyed, natural silk fabric. Please note the colours may look different depending on your device and screen.
The products are made in India. We are intending to add a secondary manufacturing team in China, but still finalising and making sure they are an ethical set up.
what does momme mean? How do I know your quality is better than others?
Momme is the Japanese weight measurement unit and is used to measure the density of silk fabrics. Higher the momme number, the better and thicker the quality of silk. For example, a silk fabric that is 30.48 meters long (100 feet) and 1.1 meter wide weighed 11.5 kg (25 lbs), then it is considered as 25 momme. Higher the momme, the more luxurious and expensive the silk is.
are your products silk or satin?
Trick question! Satin is not a type of fabric. Satin is a type of weave. Silk is a type of fabric that can have a satin weave. The common misconception when someone hears satin is - it must be cheap, and this is because polyester fabric with satin weave is shortened as satin. In reality, both silk and poly can have a satin weave. Damn Gina products are 100% natural silk products with a satin finish.
product finish and colours
Damn Gina products are produced in small quantities using the natural silk fabric that is partially woven manually. The colours may differ than the photos, and the fabric, finish is unique to each due to its nature (just like linen, cotton etc,) and that is a part of the charm. Please note ridges, slubs, knots and uneven surfaces are a part of natural yarn and are not considered faulty or damaged.
ethical and social responsibility
Damn Gina works with a third-generation traditional silk-making family in India. We work with only natural fibres and do not use any synthetic fibres. All our products are bio-degradable and have a low carbon footprint. Our packaging is minimal and plastic-free on purpose.
Our silk weavers and garment makers are paid above-average wages and are permanent staff of the manufacturing unit- and not just hourly wage workers. This ensures they are paid right, have the employer-sponsored insurance - in this case (ESI- employee state insurance which is 13% of their salary paid by the employer), a monthly report gets sent to the authorities on the working conditions and safety of these employees. The workers whom we address as artisans as working with silk is now a dying art also have PF(provident fund) that is compulsory and goes towards their retirement - is paid by the employer and that is 12% of their monthly salary.
Every employee gets a yearly bonus during Deepavali (Indian festival of lights)
The silk is natural, mulberry silk and is not vegan.
can I get more details on shipping?
We currently offer free AUS wide shipping on all orders above A$ 90. The rest of the world gets free shipping on all orders above A$ 200. For orders below $90, the shipping is calculated by our logistics partner at the time of checkout. We ship from Melbourne, Australia. All the domestic orders get shipped through AusPost or Sendle and International orders get shipped through AusPost and DHL. Domestic orders take 3- 10working days, and International orders take about 15-30 days.
Please note these times may vary due to AusPost reasons (IYKYK) and is beyond our control.
We do not take responsibility for lost, delayed or damaged parcels. However, we always try and assist our customers as much as possible in retrieving the lost parcel.
The duties and VAT are paid by the customer (Sorry EU! Your VAT system is more complicated than my previous marriage) and is not the responsibility of Damn Gina.
what are your return and refund policies?
You can find our complete return and refund policy here.
As a young brand, some of our new colours or sizes first go on pre-order to gauge the interest before production and shipping. This allows us to manufacture what is required and produce less wastage. Our products come from India.
If you have ordered something that says pre-order, please note the timeline mentioned in the description. We aim to ship everything on or before the mentioned date - but sometimes, when things are beyond our control (Garment manufacturers are notoriously flaky!), we keep you updated regarding the same!
If you order multiples and one is a pre-order, note that we send all of them together, including the in-stock product. If you want something urgently and it is not a pre-order product, we suggest you put in separate orders.
how to care for damn gina products?
Silk is a luxurious, delicate fabric (this is what makes it so good for skin and hair). To make them last longer, we recommend you use cold water to wash silk inside out by hand.
Use a mild detergent (even your shampoo will do), swish in cold water and flat dry it. Note that it is a natural fabric and does not hold on to smells. Silk is also naturally anti-fungal and anti-bacterial, making it easy to clean. You can dry clean your silk products too. Do not bleach. Do not use hot water — iron - inside out at a low setting.
The colours are vibrant and rich and can sometimes run. Please wash coloured products separately.