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FAQ

What are yours accessories made of?

All the Damn Gina accessories are made using natural 100% mulberry silk fabric and the weave is satin - making it the softest, most luxurious fabric. Our silk turbans are made of organic cotton jersey top layer to give it a chic shape and to minimise the slip when turning and tossing in bed. The products are made is India.

What does momme mean? How do I know your quality is better than others? 

Momme is the Japanese weight measurement unit and is used to measure the density of silk fabrics. Higher the momme number, better and thicker the quality of silk. For example, a silk fabric that is 30.48 meters long (100 feet) and 1.1 meter wide weighed 12.2 kg (27 lbs) then it is considered as 27 momme. Higher the momme, more luxurious and expensive the silk is. 

Are your products silk or satin?

Trick question! Satin is not a type of fabric. Satin is a type of weave. Silk is a type of fabric that can have a satin weave. The common misconception when someone hears satin is - it must be cheap and this is because polyester fabric with satin weave is shortened as satin. In reality, both silk and poly can have a satin weave. Damn Gina products are 100% natural silk products with a satin finish. 

Ethical and Social Responsibility

Damn Gina works with a third generation traditional silk making family in India. We work with only natural fibres and do not use any synthetic fibres. All our products are bio-degradable and has a low carbon footprint. Our packaging is minimal and plastic free on purpose. 

Our silk weavers and garment makers are paid above average wages and are permanent staff of the manufacturing unit- and not just hourly wage workers. This ensures they are paid right, have the employee sponsored insurance - in this case (ESI- employee state insurance which is 13% of their salary paid by the employer), a monthly report gets sent to the authorities on the working conditions and safety of these employees. The workers whom we address as artisans as working with silk is now a dying art also have PF(provident fund) that is compulsory and goes towards their retirement - is paid by the employer and that is 12% of their monthly salary. 

Every employee gets a yearly bonus during Deepavali (Indian festival of lights) 

The silk is natural, mulberry silk and is not vegan. 

Can I get more details on shipping?

We currently offer free AUS wide shipping on all orders above A$ 75. Rest of world gets free shipping on all orders above A$ 150. We charge a small amount of A $7 for all order below $50 AND $5 for orders above $50. We ship from Melbourne, Australia and all domestic orders get shipped through AusPost and Sendle and International orders get shipped through Sendle. Domestic orders take 3-4 working days and International orders take about 10-15working days. 

IMPORTANT NOTE ON PO BOX AND PARCEL LOCKERS

We promise to deliver domestic orders in 3-4 business days and that is because we send most of them through Sendle. However, if you give us PO Box and Parcel lockers we will be using AusPost and we are unable to offer free shipping for orders below $100. Also, the parcel takes longer with AusPost. 

We do not take responsibility for lost, delayed or damaged parcels. 

International parcels - the duties are paid by the customer and is not the responsibility of Damn Gina. 

 

What are your return and refund policies?

You can find our complete return and refund policy here

 

Pre-Orders

As a young brand, some of our new colours or sizes first go on pre-order to gauge the interest before production and shipping. This allows us to manufacture what is required and produce less wastage. Our products come from India. 

If you have ordered something that says pre-order, please note the time-line mentioned in the description. We aim to ship everything on or before the mentioned date - but sometimes when things are beyond our control (COVID, lockdowns etc,. there can be a slight delay) and we keep you updated regarding the same!

If you order multiples and one of them is a pre-order, note that we send all of them together including the in stock product. If you want something urgently and it is not a pre-order product, we suggest you put in seperate orders. 

 

How to care for Damn Gina products?

Silk is a luxurious delicate fabric (this is what makes it so good for skin and hair). In order to make them last longer, we recommend you using cold water to wash silk inside out by hand. Use a mild detergent (even your shampoo will do) swish in cold water and flat dry it. Note that it is a natural fabric and does not hold on to smells. Silk is also naturally anti-fungal and anti bacterial making it easy to clean. You can dry clean your silk products too.